• e-Infrastructure Toolkit CD bundled with support plans
• ICS provides Integration Services
• Support Plans
• Gold
• Phone Support access available Monday-Friday, 9am-7pm Eastern Standard Time
• Assigned to an Account Manager
• Level-2 technical support (developer) with 4-hour response time.
• Four ICS “Training Tickets”
• Unlimited incidents reports for one year
• Electronic incident reporting, response within one business day.
• Two customer contacts
• Up to 15 systems
• One year, errata notification subscription
• One year, software maintenance subscription
• $80K
• Platinum
• “Around the clock” phone support
• Level 2 technical support with 4 hour response time. (24X7)
• Four ICS “Training Tickets”
• Unlimited Incidents for one year
• Electronic incident reporting, response within one business day.
• Four customer contacts
• Assigned Account Manager
• Up to 20 systems
• One year, errata notification subscription
• One year, software maintenance subscription
• $240K

For more information, please contact ICS

	eSCL Home | Site Index | About ICS | Training  |Capabilities | News | Employment | Contact Us